How to know if I can trust a small brand?

When it comes to supporting small brands, it's important to know if you can trust them. With so many options out there, how do you separate the trustworthy ones from the rest? At Elena, we understand the importance of building trust with our customers. Here are some key things to look out for when deciding if a small brand is worth your trust.

1. Customer Reviews and Ratings

One of the best ways to gauge the trustworthiness of a small brand is by looking at customer reviews and ratings. At Elena, we are proud to have a 4.5-star rating on Trustpilot, with over 500 reviews on Loox. These reviews are a testament to the quality of our products and the satisfaction of our customers.

2. Transparency and Authenticity

Transparency is key when it comes to trusting a small brand. Look for brands that are open and honest about their products, processes, and values. At Elena, we believe in being transparent with our customers every step of the way. From sourcing our ingredients to our manufacturing process, we strive to be authentic in everything we do.

3. Customer Service and Communication

Another important factor to consider is the level of customer service and communication provided by the brand. Trustworthy brands like Elena prioritize customer satisfaction and are always available to address any concerns or questions. Our dedicated team is here to provide support and ensure that our customers have a positive experience. Infact in 2024 we won the SME customer service award which we are so proud of!

4. Commitment to Quality

Look for small brands that are committed to delivering high-quality products. At Elena, we take pride in the quality of our products and go above and beyond to ensure that they meet the highest standards. From the ingredients we use to the packaging of our products, quality is at the forefront of everything we do.

5. Payment Options 

Lastly, make sure the site offers independent payment options such as Clearpay, Klarna or Paypal. These platforms allow you to submit claims independently if you have any issue with the purchase that the small business is not responding to. We never give you a reason to have to use the independent dispute process at Elena and offer carious payment methods as we will resolve every issue you have to ensure you have a positive and smooth purchase when buying with us. 

When it comes to trusting a small brand, it's important to look for these key signs. At Elena, we are dedicated to earning the trust of our customers and providing them with products they can rely on. With our stellar ratings and commitment to transparency and quality, you can trust that you are in good hands when you choose Elena.